What is the minimum order quantity (MOQ)?
Our minimum order quantity is 1 unit. This makes it convenient for customers to test the market, evaluate product quality, or place sample orders before larger purchases.
What shipping methods do you support?
We support multiple shipping methods, including sea freight, air freight, railway transportation, and international express services such as DHL, FedEx, and UPS. We can recommend the most suitable shipping solution based on the product type, quantity, and destination.
What payment methods do you accept?
We accept T/T (bank transfer), Alibaba Trade Assurance, and other payment methods depending on the order details. For small orders, please contact us to confirm the most suitable payment option.
How long does order processing and delivery take?
Production time is usually 7–15 working days, depending on the model, configuration, and order quantity. Delivery time varies by destination and shipping method. For sea freight, it is typically around 25–45 days.
Do you offer bulk discounts?
Yes, we offer more competitive pricing for bulk orders. The larger the order quantity, the better the price we can provide. Please contact us for a detailed quotation based on your required quantity.
Can the products be customized?
Yes, we support OEM and customization services. Depending on the product model and order quantity, we can customize logo, color, voltage, plug type, and some technical configurations according to your requirements.
Do you provide after-sales service?
Yes, we provide after-sales support for all products. Standard warranty is 1 year, and we also offer long-term online technical support, spare parts supply, and maintenance guidance when needed.
Are your products CE certified?
Yes, many of our products are CE certified. We can provide relevant certificates and technical documents upon request. Please contact us to confirm the certification status of the specific model.
Can you arrange door-to-door delivery?
Yes, we can arrange door-to-door delivery service for many destinations. DDP shipping solutions are available depending on the product type, quantity, and destination country. Please contact us for shipping details.