What is the minimum order quantity (MOQ)?
Our minimum order quantity is 1 unit, making it convenient for customers to conduct sample testing and market evaluation.
What shipping methods do you support?
We support multiple shipping methods, including sea freight, air freight, railway transportation, and international express services (DHL, FedEx, UPS). We also provide door-to-door DDP service, offering a hassle-free delivery experience for our customers.
What payment methods do you accept?
We accept T/T (bank transfer), Alibaba Trade Assurance, and PayPal for small orders.
How long does order processing and delivery take?
The standard production time is 7–15 working days, depending on the model and order quantity. Delivery time varies by destination, typically 25–45 days by sea.
Do you offer bulk discounts?
Yes, we provide tiered pricing discounts — the larger the order quantity, the greater the discount.
Can the products be customized?
Absolutely. We offer OEM customization services, including logo printing, color, voltage, and plug type according to your requirements.
Do you provide after-sales service?
Yes, all products come with a 1-year warranty and lifetime online technical support. We also supply spare parts and maintenance guidance if needed.
Are your products CE certified?
Yes, we offer DDP (Delivered Duty Paid) door-to-door service, which includes shipping, customs clearance, and local delivery — with no additional cost to the customer.
Can you arrange door-to-door delivery?
Yes, we offer DDP (Delivered Duty Paid) door-to-door service, which includes shipping, customs clearance, and local delivery — with no additional cost to the customer.